At Adda18, we are committed to providing the best shopping experience. If you are not completely satisfied with your purchase, we offer a 7-day return policy for most items. Please review the following guidelines for returns:
1. Eligibility for Return
- You can return most items within 7 days from the date of delivery.
- The item must be in unused, unwashed, and undamaged condition with all original tags and packaging intact.
- Certain items such as personal care products, intimate wear, and sale/clearance items are non-returnable.
2. How to Initiate a Return
- To initiate a return, please contact our customer support team at [support@adda18.com] within 7 days of receiving your order.
- Provide your order number, item(s) to be returned, and the reason for the return.
3. Return Shipping
- The customer is responsible for the return shipping costs, unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service for returns to ensure it reaches us safely.
4. Refunds
- Once we receive your returned item, we will inspect it and process your refund.
- Refunds will be issued to your original payment method and may take 5-7 business days to reflect in your account.
5. Exchanges
- If you would like to exchange your item for a different size, color, or product, please contact us, and we will guide you through the exchange process.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately within 7 days of delivery, and we will assist you in arranging a return or exchange at no extra cost.
Thank you for shopping with Adda18! If you have any questions or need assistance, please feel free to reach out to our customer support team at [support@adda18.com].
Adda18 Team
[Your Website URL]
[9953737899]